Contact our team as soon as you notice a damaged, incorrect, or defective product.
Refund Policy
Clear, simple guidance for returns, replacements, cancellations, and refunds.
Retain your invoice, order details, product packaging, and clear photographs.
Eligible requests are reviewed and resolved through replacement or refund.
At Shinova, we want every customer to receive products in good condition and as expected. This policy explains when a return, replacement, cancellation, or refund may be available and how to request assistance.
01 Eligibility for a Return or Replacement
You may contact us for assistance if the product delivered is damaged, leaking, defective, expired, or different from the product confirmed in your order. Requests are assessed individually and remain subject to verification.
Damaged in transitIncorrect productManufacturing defectExpired product
02 How to Submit a Request
Contact our team promptly after delivery and provide your name, order or invoice details, a description of the issue, and clear photographs of the product and outer packaging. Please keep the affected product unused and in its original packaging until our team provides further instructions.
03 Items That May Not Be Eligible
A return or refund may not be available when a product has been opened or used without a verified quality issue, damaged after delivery due to misuse or improper storage, returned without proof of purchase, or reported after an unreasonable delay. Products purchased from a third-party retailer may be governed by that retailer's policy.
04 Cancellations
If you need to cancel an order or confirmed supply request, contact us immediately. We will try to assist before processing or dispatch begins. Once an order has been processed or shipped, cancellation may not be possible and the applicable return conditions will apply.
05 Refund Processing
After an eligible request is approved, the refund will be initiated using the original payment method wherever possible. Processing times can vary depending on the bank or payment provider. Shipping, handling, or other service charges may be non-refundable unless the return resulted from an error by Shinova.
06 Replacements
When appropriate and stock is available, we may offer a replacement instead of a refund. Replacement timing depends on product availability and the delivery location. Our support team will confirm the available resolution before proceeding.
07 Contact Our Support Team
For a return, replacement, cancellation, or refund request, email care@shinovaclean.in, call +917986918116, or use our Contact Us page. Our team will guide you through the next steps.