Legal & Privacy

# Privacy Policy.

How TM Assist handles information shared through this website.

Effective 19 August 2026 Last updated 19 August 2026
01

## Overview

TM Assist respects the privacy of visitors, prospective clients and clients who interact with this website. This Privacy Policy explains the types of information we may collect, why we use it, how we protect it and the choices available to you.

This Policy applies to information collected through the TM Assist website and related communications initiated through it. It does not replace any separate confidentiality or engagement terms agreed with a client.

02

## Information We Collect

We may collect information that you choose to provide, including your name, company name, designation, email address, telephone number, nature of business, proposed or existing brand name, product category, relevant country or market and details of the assistance you request.

We may also receive limited technical information when you use the website, such as browser type, device information, approximate location, referring page, pages visited and basic usage data. This information may be collected through server logs or similar technologies.

Please avoid unnecessary sensitive information.

Do not submit confidential documents, medical information, passwords, payment-card details or information unrelated to your enquiry through a general website form.

03

## How We Use Information

We may use information to respond to enquiries, understand the nature of requested trademark support, arrange conversations, assess whether we can assist, provide and improve our services, maintain business records, protect the security of our website and comply with applicable legal obligations.

Submitting an enquiry does not by itself create a professional engagement. Where appropriate, the scope and terms of any engagement will be confirmed separately.

04

## Sharing and Disclosure

We do not sell personal information. Information may be shared with service providers supporting website hosting, communications, data storage or professional operations, subject to appropriate confidentiality and security expectations.

We may also disclose information where reasonably necessary to comply with law, respond to lawful requests, protect rights or security, prevent misuse or establish, exercise or defend legal claims.

05

## Data Security

We use reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, loss or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, and information is submitted at your own discretion.

06

## Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, maintaining business and professional records, resolving disputes and meeting legal, regulatory or security requirements.

07

## Your Choices and Rights

Subject to applicable law, you may request access to, correction of or deletion of personal information held about you. You may also ask us to restrict certain uses or withdraw a consent previously provided. Some information may need to be retained where required by law or for legitimate record-keeping and legal purposes.

You may control cookies through your browser settings. Disabling certain technologies may affect how parts of the website operate.

08

## Third-Party Links and Policy Updates

This website may contain links to third-party websites. TM Assist is not responsible for their privacy practices or content. We may update this Policy when our website, practices or legal obligations change. The revised version will be posted on this page with an updated date.

09

## Contact

For a privacy-related question or request, please use our Contact page and clearly identify the request as relating to privacy. We may need to verify your identity before acting on certain requests.